Privacy Policy

Overnight Caskets (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.overnightcaskets.com (the “Site”), and when you purchase or use our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our Site and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, billing/shipping address, email address, phone number, and payment information.

• Order Information: Details related to purchases, returns, and order history.

• Device/Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and other analytical data.

• SMS/MMS Opt-In Information: If you provide your phone number, you may opt in to receive SMS/MMS updates.

2. How We Use Your Information

We use collected information to:

• Process, confirm, and fulfill orders.

• Provide customer support.

• Send transactional communications (including email and SMS/MMS).

• Improve our Site, services, and customer experience.

• Provide marketing communications to users who have opted in.

3. SMS/MMS Messaging and Consent

By providing your mobile phone number on our Site, you consent to receive SMS/MMS messages from Overnight Caskets related to your orders, inquiries, and promotional offers (if you opt in).

• Standard message and data rates may apply.

• Message frequency may vary.

• You may opt out at any time by replying “STOP” to any message or contacting us directly.

• Help and Support:
  If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at [800-323-1254].

• Consent is not a condition of purchase.

4. SMS Abandoned Cart Messaging

Overnight Caskets’ website uses cookies and similar technologies to help track items placed in your shopping cart, including when a cart is abandoned. If you have opted in to SMS messaging, this information may be used to send cart reminder messages via SMS.

5. Data Sharing and Third Parties

We may share your information with trusted third-party service providers (such as payment processors, shipping carriers, and marketing platforms) strictly for business purposes.

We do not sell your personal information.

Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.

6. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some features of our Site may not function properly.

7. Location-Based Services

If you enable location services, we may collect and use location information to provide relevant services. Location data will not be used for SMS marketing purposes or shared with unauthorized third parties.

8. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

You may:

• Request access to, correction of, or deletion of your personal information.

• Opt out of receiving marketing emails or SMS/MMS messages at any time.

• Disable cookies in your browser settings.

To exercise your rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-323-1254 or via email sales@overnightcaskets.com.